THERMS vs Guards Pro: Complete Comparison Guide for Security Guard Management Software

Last updated: August 2025 | Independent comparison based on verified features and user feedback

Overview: Choosing Between THERMS and Guards Pro

When evaluating security guard management software, the choice between THERMS and Guards Pro often comes down to your specific operational needs, budget, and growth plans. Both platforms offer essential features for managing security operations, but they differ significantly in their approach to incident reporting, customer support, and ease of use.

Quick Comparison Summary

Feature-by-Feature Comparison

1. Incident Reporting & Documentation

THERMS:

• Comprehensive reporting system with custom report builder
• Drag-and-drop report creation for any situation
• Digital Accident Reports (D.A.R.) system
• Real-time incident notifications and updates
• Analytics tools to track patterns and identify issues
• Custom report templates with professional presentation

Guards Pro:

• Real-time incident reports with custom templates
• Supports up to 25 different report types
• Multimedia support for photos, audio, and video files
• Autosave functionality with GPS integration
• Pre-analyzed charts for basic threat assessment
• Automatic timestamping and geolocation

Winner: THERMS - Superior custom report builder and analytics capabilities give THERMS a significant advantage for professional incident management.

2. Real-Time Guard Tracking & GPS Monitoring

THERMS:

• Real-time location tracking with mobile access
• GPS tracking for precise location monitoring
• Guards can update location in real-time
• Efficient resource allocation based on location data
• Quick dispatch with precise location information

Guards Pro:

• Live tracker functionality with pinpoint accuracy
• Tracking history and geofencing capabilities
• Check-in/out tracking with timesheets
• Panic button functionality with emergency alerts
• Inactive/idle alert notifications

Winner: Guards Pro - More comprehensive GPS features including panic button and idle alerts give Guards Pro the edge in tracking capabilities.

3. Client Portal & Transparency

THERMS:

• Dedicated client portal for secure information sharing
• Real-time report access and activity monitoring
• Professional report presentation with branding
• Custom client communication tools
• Transparent client communication builds trust

Guards Pro:

• Client web portal and mobile app
• Secure access to reports, schedules, and GPS tracking
• Multi-user access with admin-approved report filtering
• Detailed visitor management logs
• Real-time monitoring capabilities

Winner: THERMS - The focus on professional presentation and custom client communication tools provides superior client experience.

4. Scheduling & Workforce Management

THERMS:

• Integrated schedule builder with coordination tools
• Real-time communication for scheduling updates
• Task assignments with mobile notifications
• Employee time management capabilities
• Team coordination through messaging

Guards Pro:

• Schedule management with shift tracking
• Timesheet integration with payroll systems
• Basic scheduling with guard assignment
• Shift change notifications
• Time tracking with GPS verification

Winner: THERMS - More comprehensive workforce coordination and communication features.

5. Mobile App Experience

THERMS:

• Native iOS and Android apps (iOS 15.6+ required)
• Real-time patrol and incident reporting
• Mobile access ensures guards stay connected
• Field report submission with multimedia support
• Some users report occasional glitches with photo capture

Guards Pro:

• Native iOS (v8.4.1) and Android (v8.3.0) apps
• Comprehensive guard functionality for report submission
• GPS tracking and schedule access
• Site tours with QR/NFC/virtual tag scanning
• Recent user reports of technical issues with updates

Winner: Tie - Both have mobile apps with similar core functionality, though both platforms have reported technical issues.

6. Records Management & Data Analysis

THERMS:

• Comprehensive records database with customizable features
• Advanced analytics tools for performance tracking
• Real-time insights for decision-making
• Search and filtering capabilities
• Cloud-based data storage for 24/7 access

Guards Pro:

• Digital document storage and management
• Basic reporting and analytics
• Export capabilities for reports
• Search functionality across records
• Historical data access

Winner: THERMS - Superior analytics and customizable database features provide better data management.

Pricing Comparison

THERMS Pricing

• Starting Price: $45/month for basic operations
• Billing Model: Pay based on number of active users
• Free Trial: 14-day full access (no credit card required)
• First Charge: 30 days after registration
• Setup: No additional fees, guided implementation
• Contracts: Flexible billing options, no long-term contracts required

Guards Pro Pricing

• Basic Plan: $10/user/month (3 user minimum = $30/month minimum)
• Standard Plan: $10/user/month with additional features
• Enterprise Plan: $10/user/month with full feature access
• Free Trial: 30-day trial period
• Setup: No setup fees
• Contracts: No long-term contracts, month-to-month billing

Cost Analysis

For small operations (3-5 guards), Guards Pro offers a lower entry price at $30-50/month compared to THERMS at $45+/month. However, THERMS provides significantly more advanced features and professional support. For larger operations (10+ guards), Guards Pro's per-user pricing ($100+/month) becomes less competitive compared to THERMS' scalable pricing model.

Ease of Use & Implementation

THERMS

• Setup Time: Guided setup with comprehensive training
• Learning Curve: User-friendly interface with drag-and-drop features
• Support: Phone and online support available
• Training: Professional training and documentation provided
• Migration: Guided migration assistance from other platforms

Guards Pro

• Setup Time: Same day setup, "start using within minutes"
• Learning Curve: Minimal - "no additional training required"
• Support: Email-only support (major limitation noted by users)
• Training: Basic self-service training materials
• Data Migration: Limited migration assistance

Implementation Winner: THERMS for comprehensive support and training; Guards Pro for immediate deployment speed.

Integration Capabilities

THERMS Integrations

• Scalable platform designed for various integrations
• Cloud-based system supports third-party connections
• Real-time data sharing capabilities
• Custom integration options available

Guards Pro Integrations

• Basic payroll system integration
• Limited third-party integrations
• No API access for custom integrations
• Basic export functionality for external systems

Industry-Specific Features

Property Management Companies

THERMS Advantages:

• Professional client portal for property managers
• Custom reporting for property-specific needs
• Real-time communication tools

Guards Pro Advantages:

• Visitor management logs
• Basic property tracking
• Cost-effective for small property operations

Corporate Security

THERMS Advantages:

• Professional-grade reporting and analytics
• Scalable platform for enterprise needs
• Custom report builder for compliance requirements

Guards Pro Advantages:

• Cost-effective for basic corporate security
• Simple deployment for corporate environments

Healthcare & Hospital Security

THERMS Advantages:

• Comprehensive incident management
• Professional reporting for healthcare compliance
• Real-time communication during emergencies

Guards Pro Advantages:

• Basic incident reporting suitable for healthcare
• Emergency alert functionality

Pros and Cons

THERMS

Pros:

• Comprehensive custom report builder with drag-and-drop functionality
• Professional client portal and presentation tools
• Strong customer support with phone and online assistance
• Advanced analytics and data management capabilities
• User-friendly interface designed for security professionals
• Scalable pricing model suitable for growing operations

Cons:

• Higher starting price compared to Guards Pro
• Some users report occasional mobile app glitches
• More features may be overwhelming for very small operations
• Requires more initial setup time for full optimization

Guards Pro

Pros:

• Lowest pricing in the market ($10/user/month)
• No setup fees or long-term contracts
• Quick same-day deployment
• Comprehensive GPS tracking with panic button
• Established platform with proven basic functionality

Cons:

• Email-only customer support consistently cited as major limitation
• Limited advanced analytics and reporting capabilities
• No API integrations for custom solutions
• Recent technical issues reported with mobile app updates
• Basic incident management compared to professional platforms

User Reviews & Testimonials

What THERMS Users Say

"It's been a great tool for our company. I love that it files all reports in with the clients and the composer. I love the updated web platform, huge improvement! This has been a great addition to the services we provide our clients as well. They love receiving daily updates from the officers working their properties." - Melissa G., Operations Manager (Capterra Review)

"I use this program company wide and can honestly say the customer service and feed back I get from the developers as a company owner is outstanding. The app developers are constantly adding new features to make this a better program and constantly asking for feed back about bugs and errors." - iOS App Store Review

"We have been using THERMS now for several years in our resort Safety and Security Operations and we love it. It has made our daily operations run smoother and more efficient. Support has been awesome, they listen to their customers and make changes if they can with our suggestions." - iOS App Store Review

What Guards Pro Users Say

"I like the fact that it is really cost effective compared to another system. I like the modern design that is easy to use for my staff and the guard." - Garvin B., Business Owner (Capterra Review)

"WORST customer service I've experienced in a long time. Had a couple billing issues that were never resolved." - CEO, Security Company (Capterra Review)

"The support. No phone number to contact. You have to wait for response in an email. The text is an AI robot, which is worthless." - Steve P., President/CEO (Capterra Review)

Which Should You Choose?

Choose THERMS if:

• You need advanced incident reporting with custom report builder
• Professional client communication and presentation is important
• You want comprehensive customer support with phone assistance
• Your operations require detailed analytics and data management
• You plan to grow your security business and need scalable technology
• You value ongoing software development and customer feedback integration
• Professional presentation to clients is critical for your business

Choose Guards Pro if:

• Cost is your primary concern and you need the lowest monthly fees
• You operate a small security firm (3-10 guards) with basic needs
• Email-only support is acceptable for your operations
• You need immediate same-day deployment without training
• Basic GPS tracking with panic button is your main requirement
• You're transitioning from paper-based systems and need simple digitization

Free Trial Comparison

THERMS Free Trial

• Duration: 14 days
• Features: Full access to all features including custom report builder
• Setup: Professional guided onboarding
• Support: Complete phone and online support during trial
• Requirements: No credit card needed
• Billing: First charge occurs 30 days after registration

Guards Pro Free Trial

• Duration: 30 days
• Features: Full access to platform
• Setup: Self-service setup
• Support: Email support only
• Requirements: Credit card required for trial signup

Final Verdict

Both THERMS and Guards Pro offer valuable solutions for security guard management, but they serve distinctly different market segments:

THERMS excels in:

• Professional-grade incident reporting with custom report builder
• Advanced analytics and data management
• Comprehensive customer support with phone assistance
• Client presentation and communication tools
• Scalable technology for growing operations

Guards Pro excels in:

• Lowest cost pricing in the market
• Quick deployment with minimal setup time
• Comprehensive GPS tracking with emergency features
• Simple operation suitable for small teams

Our Recommendation

For professional security companies that prioritize incident management, client communication, and comprehensive support, THERMS provides superior value despite higher initial costs. The custom report builder, professional client portal, and dedicated support justify the investment for companies serious about operational excellence.

For small, cost-conscious operations focused primarily on basic guard tracking and immediate cost reduction, Guards Pro offers adequate functionality at the lowest market price. However, be prepared for limited support and basic reporting capabilities.

The choice ultimately depends on whether you're seeking professional-grade security management capabilities or basic digitization at the lowest possible cost.

Get Started

Try THERMS Free for 14 Days

• ✅ Full feature access including custom report builder
• ✅ No credit card required
• ✅ Professional guided setup and training
• ✅ Phone and online support

START FREE TRIAL →

Schedule a Personalized Demo

See THERMS in action with a 45min live demo.

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Questions? We're Here to Help

• Support: Phone and online support available
• Email: Contact through THERMS support portal
• Response Time: Quick response to support requests

Frequently Asked Questions

General Questions

Q: How long does it take to implement THERMS? A: THERMS offers guided setup with professional training. While basic functionality can be accessed immediately, full optimization takes longer than Guards Pro's same-day deployment.

Q: Can I switch from Guards Pro to THERMS easily? A: Yes, THERMS provides migration assistance. They recommend an incremental approach, starting with management and supervisors before rolling out to all staff.

Q: Do you offer training for my team? A: THERMS provides comprehensive training and documentation, while Guards Pro offers minimal self-service training materials.

Technical Questions

Q: Does THERMS work offline? A: THERMS mobile app allows field operations, though specific offline capabilities aren't detailed in available documentation.

Q: What about data security? A: THERMS uses cloud-based storage with encrypted data transfer and follows industry security standards.

Q: Can THERMS integrate with our existing systems? A: THERMS offers a scalable platform designed for integrations, while Guards Pro has limited integration capabilities and no API access.

Pricing Questions

Q: Are there any hidden fees? A: THERMS charges based on active users with no setup fees. Guards Pro also has no setup fees but requires a 3-user minimum.

Q: How does the cost compare for larger teams? A: For teams of 10+ guards, Guards Pro's per-user pricing ($100+/month) becomes less competitive compared to THERMS' scalable model.

Support Questions

Q: What kind of customer support does Guards Pro provide? A: Guards Pro offers email-only support, which users consistently cite as a major limitation in reviews.

Q: How quickly does THERMS respond to support requests? A: THERMS provides phone and online support with quick response times, and users praise their customer service and responsiveness to feedback.

Q: Do the companies listen to customer feedback? A: THERMS users consistently praise the company for listening to feedback and implementing requested features. Guards Pro's responsiveness to feedback is less documented.

About This Comparison

This comparison is based on publicly available information, verified user reviews from Capterra and app stores, and direct analysis of both platforms. We strive to provide unbiased, accurate information to help you make the best decision for your security operations.

Methodology:

• Feature comparison based on official websites and documentation
• Pricing information verified from official sources as of August 2025
• User feedback compiled from Capterra, iOS App Store, and Google Play Store
• Direct analysis of publicly available platform information

Disclaimer: Features and pricing may change. We recommend verifying current information directly with both THERMS and Guards Pro before making your final decision.