Overview: Choosing Between THERMS and Connecteam
When evaluating security guard management software, the choice between THERMS and Connecteam often comes down to your specific operational needs, budget, and growth plans. Both platforms offer essential features for managing security operations, but they differ significantly in their approach, pricing structure, and target market focus.
THERMS positions itself as a comprehensive incident reporting and client transparency solution, while Connecteam emphasizes mobile-first workforce management with robust operational tasks and communication tools.
Quick Comparison Summary
Feature-by-Feature Comparison
1. Incident Reporting & Documentation
THERMS:
- Comprehensive custom report builder with drag-and-drop functionality
- Digital Accident Reports (D.A.R.) system
- Professional report presentation with branding
- Real-time incident notifications and updates
- Analytics tools to track patterns and identify issues
- Custom report templates for any situation
Connecteam:
- Digital forms and checklists with customizable fields
- Photo and video attachment capabilities
- GPS location stamps on reports
- Basic incident logging with timestamps
- Form templates for various scenarios
- Mobile-optimized reporting interface
Winner: THERMS wins due to its specialized focus on security incident reporting. While Connecteam offers solid digital forms capabilities, THERMS provides a purpose-built incident management system with superior report customization, client presentation features, and security-specific analytics that Connecteam cannot match.
2. Real-Time Guard Tracking & GPS Monitoring
THERMS:
- Real-time location tracking with mobile access
- GPS tracking for precise location monitoring
- Guards can update location in real-time
- QR code and NFC tag checkpoint scanning
Connecteam:
- Real-time GPS location tracking
- Geofencing capabilities with customizable boundaries
- Automatic location verification for clock-ins
- GPS breadcrumb tracking throughout shifts
Winner: Connecteam takes the edge with its more sophisticated GPS implementation. While both platforms offer real-time tracking, Connecteam's geofencing technology and automatic location-based features provide better accountability and prevent time theft more effectively than THERMS' checkpoint-based system.
3. Client Portal & Transparency
THERMS:
- Dedicated standalone client portal mobile app
- Real-time report access and activity monitoring
- Professional report presentation with company branding
- Custom client communication tools
- Daily activity updates to clients
Connecteam:
- Basic client access to schedules and reports
- Limited client portal functionality
- Basic transparency features
- Standard communication channels
Winner: THERMS clearly excels in client transparency with its dedicated client portal app. This specialized tool enables security companies to deliver professional, branded experiences that justify premium pricing and build stronger client relationships through superior communication and visibility.
4. Mobile App Experience & Field Operations
THERMS:
- Native iOS and Android applications
- 3.3-star Google Play rating
- Some reported battery drain issues
- Specialized for security operations
- Checkpoint scanning capabilities
Connecteam:
- High-rated mobile apps (92% adoption rate)
- Mobile-first design philosophy
- Strong mobile user experience
- Works offline for basic functions
- Intuitive interface for deskless teams
Winner: Connecteam dominates mobile experience with its mobile first experience design and higher user satisfaction ratings. While THERMS offers security-specific mobile features, Connecteam's superior mobile optimization and stability make it more practical for daily field use.
5. Scheduling & Shift Management
THERMS:
- Basic scheduling capabilities
- Integration with reporting system
- Limited shift planning features
- Manual schedule creation process
Connecteam:
- AI-powered auto-scheduling
- Drag-and-drop shift planning interface
- Advanced scheduling with templates
- Automated shift swapping and availability tracking
- Shift planning for large organizations
Winner: Connecteam wins decisively with its advanced shift scheduling capabilities. The auto-scheduling engine and sophisticated planning tools make it ideal for mid sized businesses managing complex schedules, while THERMS focuses primarily on reporting rather than comprehensive schedule management.
6. Communication Tools & Team Coordination
THERMS:
- Basic messaging functionality
- Dispatch management system
- Client communication tools
- Internal notes and coordination
Connecteam:
- Comprehensive communication tools including team chat
- Company-wide update feeds
- Employee directory and knowledge base
- Real-time notifications and alerts
- Group messaging and file sharing
Winner: Connecteam provides superior communication infrastructure with its all-in-one approach to team coordination. While THERMS offers dispatch-focused communication, Connecteam's comprehensive suite better serves the broader communication needs of security operations and keeps field teams connected.
Pricing Comparison
THERMS Pricing
- 1-5 users: $45/month
- 6-15 users: $105/month
- 16-30 users: $155/month
- 31-50 users: $215/month
- Free Trial: 14-day full access (no credit card required)
- Billing Model: Monthly subscriptions with no long-term contracts
Connecteam Pricing
- Basic Plan: $29/month for up to 30 users
- Advanced Plan: $49/month for up to 30 users
- Expert Plan: $99/month for up to 30 users
- Small Business Plan: Free for up to 10 users
- Additional Users: $0.50-$3.00 per user depending on plan
Cost Analysis
For Small Teams (5 users):
- THERMS: $45/month
- Connecteam: Free (Small Business Plan)
For Medium Teams (15 users):
- THERMS: $105/month
- Connecteam: $29/month (Basic Plan)
For Large Teams (30 users):
- THERMS: $155/month
- Connecteam: $29/month (Basic Plan)
Connecteam offers significantly better value for teams with hourly teams and provides exceptional cost savings, especially for organizations with up to 30 users through its base pricing model covering the first 30 users at a single low rate.
Pros and Cons
THERMS
Pros:
- Superior incident reporting with professional presentation
- Dedicated client portal enhancing transparency
- Highly customizable report builder for specialized needs
- Responsive customer support with 10-minute setup
- Security-specific features designed for professional operations
Cons:
- Higher per-user pricing compared to Connecteam
- Limited scheduling and workforce management capabilities
- Mobile app stability issues reported by users
- Fewer modern workforce management tools
Connecteam
Pros:
- Exceptional value with free plan for small businesses
- Comprehensive workforce management platform combining multiple tools
- Outstanding mobile-first design and user experience
- AI-powered auto-scheduling for operational efficiency
- Strong analytics and reporting across all business functions
Cons:
- Less specialized for security-specific incident reporting
- Client portal capabilities are more basic than THERMS
- May have more features than needed for simple operations
- Requires configuration to optimize for security use cases
User Reviews & Testimonials
What THERMS Users Say
"The customer service and feedback from developers is outstanding... I don't think there is a program on the market that can honestly compete." - Business Owner (iOS App Store Review)
"It's been great for our organization. Clients love receiving daily updates from officers working their properties." - Operations Manager
What Connecteam Users Say
"It's the best all-in-one program that allows our security officers to use one app no matter what site they are working at." - ESP Pros Security Company
"The software is fully customizable, affordable and you can contact your employees without having to call every single individual." - Security Operations Manager
Which Should You Choose?
Choose THERMS if:
- Your primary focus is sophisticated incident reporting and documentation
- You need a dedicated client portal to demonstrate service value and maintain client relationships
- Professional presentation of security reports is critical for your business model
- You serve clients who demand high levels of transparency and detailed documentation
Choose Connecteam if:
- You manage deskless teams requiring comprehensive workforce management beyond just reporting
- Cost efficiency is crucial, especially for teams under 30 users
- You need advanced shift scheduling and time tracking with better tools for operational tasks
- Mobile-first functionality and user experience are top priorities for your field teams
Final Verdict
Both THERMS and Connecteam serve different segments of the security management market effectively.
THERMS excels in security-specific incident reporting and client relationship management through superior documentation tools and dedicated transparency features that help professional security companies justify premium pricing and build lasting client partnerships.
Connecteam excels in comprehensive workforce management for field teams, offering exceptional value through its mobile-first platform design, advanced scheduling automation, and all-in-one operational approach that supports businesses across multiple operational tasks.
Our Recommendation
For Professional Security Companies requiring sophisticated incident documentation and client transparency: Choose THERMS. Its specialized focus on security reporting, dedicated client portal, and professional presentation capabilities provide the tools needed to compete at premium service levels where detailed documentation and client transparency drive contract retention and premium pricing.
For Growing Security Operations needing comprehensive workforce management with cost control: Choose Connecteam. Its exceptional value proposition, comprehensive feature set, mobile-first design, and scalable pricing make it ideal for small businesses transitioning from manual processes or large organizations seeking to consolidate multiple operational systems into a single platform supporting comprehensive workforce management needs across all operational tasks.
Get Started
Try THERMS Free for 14 Days Full access to custom report builder and client portal No credit card required for trial 10-minute setup with responsive support START FREE TRIAL →
Frequently Asked Questions
Which platform is better for task completion and task management?
Connecteam offers superior task management capabilities with its comprehensive operational tasks system, while THERMS focuses more on incident reporting than general task completion workflows.
Do both platforms work well for small businesses?
Yes, but differently. Connecteam offers a completely free forever plan for small businesses with up to 10 users, while THERMS provides a 14-day trial but paid plans start at $45/month regardless of user count.
Which has better time tracking capabilities?
Connecteam provides more sophisticated time tracking with geofencing, automatic overtime calculations, and payroll integrations, while THERMS offers basic time tracking integrated with its reporting system.
How do the mobile app experiences compare?
Connecteam has a mobile first experience with higher user satisfaction ratings and 92% adoption rates, while THERMS offers security-specific mobile features but has received mixed reviews for mobile app stability.
Which platform offers better features for large organizations?
Connecteam scales better for large organizations through its base pricing covering 30 users and comprehensive workforce management tools, while THERMS targets professional security operations requiring specialized incident management regardless of size.
Do both platforms ensure operational tasks are completed efficiently?
Connecteam excels at managing broad operational tasks across field teams, while THERMS focuses specifically on security-related tasks and incident documentation with its specialized approach to security operations management.
About This Comparison
This comparison is based on publicly available information from official websites, verified user reviews from Capterra, Google Play Store, and Apple App Store, and direct analysis of platform features and pricing. We strive to provide unbiased, accurate information to help you make the best decision for your security operations.
Disclaimer: Features and pricing may change. We recommend verifying current information directly with both THERMS and Connecteam before making your final decision. This comparison is created from THERMS' perspective but aims to provide balanced, honest assessments to build trust and help prospects make informed decisions.