Overview: Choosing Between THERMS and Resolver
When evaluating security guard management software, the choice between THERMS and Resolver often comes down to your specific operational needs, budget, and growth plans. Both platforms offer essential features for managing security operations, but they differ significantly in their approach, pricing structure, and target market focus.
THERMS positions itself as a comprehensive incident reporting and client transparency solution, while Resolver emphasizes enterprise-grade corporate security and risk management integration. This comparison will help you make informed decisions about which platform best serves your security companies' real time tracking and operational needs.
Quick Comparison Summary
Feature-by-Feature Comparison
1. Incident Reporting & Documentation
THERMS:
- Comprehensive custom report builder with drag-and-drop functionality
- Digital Accident Reports (D.A.R.) system
- Professional report presentation with branding
- Real-time incident notifications and updates
- Analytics tools to track patterns and identify issues
- Custom report templates for any situation
Resolver:
- AI-enhanced incident triage reducing unreported incidents by 30%
- Comprehensive incident management integrated with enterprise risk systems
- Advanced investigation workflows and case management
- Multimedia evidence capture including photos and files
- Enterprise-level audit trails and compliance reporting
- Integration with broader corporate security infrastructure
Winner: THERMS wins for dedicated security guard operations due to its specialized focus on field incident reporting and client presentation. While Resolver offers sophisticated enterprise features, THERMS' custom report builder and professional branding capabilities provide more direct value for security service companies needing to justify premium rates with detailed, branded reports.
2. Real-Time Guard Tracking & GPS Monitoring
THERMS:
- Real-time location tracking with mobile access
- GPS tracking for precise location monitoring
- Guards can update location in real time
- Efficient resource allocation based on location data
Resolver:
- Real-time guard location visibility for command centers
- GPS integration with dispatch and alarm systems
- Officer location monitoring integrated with incident response
- Geographic incident mapping and pattern analysis
Winner: Tie - Both systems provide essential real time GPS tracking capabilities. THERMS focuses on straightforward location monitoring for guard management, while Resolver integrates location data with broader security operations and analytics.
3. Client Portal & Transparency
THERMS:
- Dedicated standalone client portal mobile app
- Real-time report access and activity monitoring
- Professional report presentation with company branding
- Custom client communication tools
Resolver:
- Limited direct client-facing functionality
- Enterprise reporting designed for internal stakeholders
- Focus on organizational risk management rather than client transparency
- Board-level reporting capabilities for internal governance
Winner: THERMS wins decisively in client transparency. Its dedicated client portal app and focus on professional presentation give security companies a significant advantage in demonstrating value to clients, while Resolver's platform primarily serves internal enterprise needs.
4. Scheduling & Workforce Management
THERMS:
- Intelligent scheduling system with automated assignments
- Shift management with real-time notifications
- Guard availability tracking and optimization
- Integration with payroll systems
Resolver:
- Basic guard scheduling within command center operations
- Task assignment and dispatching capabilities
- Workforce coordination integrated with incident response
- Limited specialized scheduling functionality
Winner: THERMS wins with its dedicated workforce management capabilities designed specifically for security guard operations, while Resolver's scheduling is more basic and integrated into broader enterprise operations.
5. Mobile App Experience
THERMS:
- Native iOS and Android apps with high user ratings
- Offline capability for areas with poor connectivity
- Intuitive interface designed for field use
- Quick incident reporting and photo capture
Resolver:
- Multiple mobile apps (Resolver Mobile, Officer Mobile, Perspective)
- Very low ratings (1.0-1.7 out of 5 on iOS)
- Persistent connectivity and server recognition issues
- Complex setup and configuration requirements
Winner: THERMS wins significantly in mobile experience. While Resolver offers multiple specialized apps, user ratings and feedback indicate serious reliability and usability issues that impact field operations.
Pricing Comparison
THERMS Pricing
- Starting Price: $45/month for up to 5 users
- Billing Model: Tiered pricing based on user count
- Free Trial: 14-day full access (no credit card required)
- Contracts: Flexible billing options, no long-term contracts required
Resolver Pricing
- Enterprise Licensing: Starting at $10,000/year minimum
- Billing Model: Annual enterprise licenses based on solutions, customization, and users
- Free Trial: Custom demos and proof-of-concept available
- Implementation: Significant setup and customization costs required
Cost Analysis
For Small Teams (5 users):
- THERMS: $45/month ($540/year)
- Resolver: $10,000/year minimum
For Medium Teams (15 users):
- THERMS: $105/month ($1,260/year)
- Resolver: $10,000+ annually (custom pricing)
The cost differential is substantial, with Resolver targeting enterprise customers willing to invest significantly more for comprehensive GRC platform integration, while THERMS focuses on cost-effective solutions for professional security operations.
Pros and Cons
THERMS
Pros:
- Superior mobile reliability ensuring consistent field operations
- Dedicated client transparency through specialized portal app
- Cost-effective pricing model scaling with business growth
- Streamlined implementation minimizing operational disruption
Cons:
- Higher entry cost than basic scheduling tools
- Advanced features require initial training investment
Resolver
Pros:
- Comprehensive enterprise security platform integration
- AI-enhanced incident analysis and pattern recognition
- Extensive customization capabilities for complex organizations
- 24/7 global support infrastructure with dedicated account management
Cons:
- Significant minimum investment ($10,000+ annually) limiting accessibility
- Complex implementation requiring extensive technical resources
- Mobile applications suffer from poor user ratings and connectivity issues
- Primarily designed for internal enterprise use rather than client-facing operations
User Reviews & Testimonials
What THERMS Users Say
"It's been a great tool for our company. I love that it files all reports in with the clients and the composer... They love receiving daily updates from the officers working their properties." - Melissa G., Operations Manager (Capterra Review)
What Resolver Users Say
"Resolver is extremely flexible. We have managed to develop out from core risk management and compliance processes to adapt to other areas of the business such as people and insurance processes whilst maintaining the connectivity of an enterprise system." - Enterprise Risk Manager (Software Advice Review)
"Support is stellar! No matter what the issue may be, whether its a question, or a configuration request, the turn around time is spot-on." - Resolver Customer (Capterra Review)
Which Should You Choose?
Choose THERMS if:
- You operate a professional security service company requiring detailed client reporting
- Budget considerations favor cost-effective solutions that scale with growth
- Mobile reliability is crucial for patrol officers and field operations
- Client transparency and professional presentation justify premium service rates
Choose Resolver if:
- Your organization manages enterprise-wide security operations across multiple facilities
- Budget allows for significant technology investment ($10,000+ annually)
- Integration with broader corporate risk management systems is essential
- Internal security teams require sophisticated analytics and enterprise reporting capabilities
Final Verdict
Both THERMS and Resolver serve different segments of the security management market effectively.
THERMS excels in providing professional security companies with powerful incident reporting tools, client transparency features, and cost-effective solutions that enhance service quality while maintaining operational efficiency.
Resolver excels in enterprise-grade security platform integration, comprehensive risk management capabilities, and sophisticated analytics for large organizations with complex security requirements and substantial technology budgets.
Our Recommendation
For Professional Security Companies with client-facing operations and moderate budgets: Choose THERMS. Its specialized focus on security guard operations, client transparency features, and mobile reliability provide essential tools for demonstrating value to clients while managing costs effectively.
For Large Enterprises requiring comprehensive security platform integration: Choose Resolver. Its extensive enterprise functionality, though requiring significant investment and technical resources, provides comprehensive security management capabilities for complex organizational environments.
Get Started
Try THERMS Free for 14 Days
✅ Full feature access including custom report builder ✅ No credit card required ✅ Free setup and training included START FREE TRIAL →
Try Resolver Free
✅ Custom demo with enterprise features ✅ Proof-of-concept implementation available ✅ Dedicated account manager support CONTACT FOR DEMO →
Frequently Asked Questions
Q: Can THERMS handle enterprise-scale operations? A: Yes, THERMS scales effectively for growing security companies and can manage large teams across multiple locations while maintaining cost efficiency.
Q: Does Resolver offer solutions for smaller security companies? A: Resolver's minimum investment of $10,000 annually and enterprise focus make it primarily suitable for large organizations rather than smaller security service providers.
Q: How do the mobile apps compare in real time functionality? A: THERMS provides reliable mobile apps designed for field use, while Resolver's mobile applications have received poor user ratings due to connectivity issues and complex setup requirements.
Q: Which platform offers better customer support? A: Both platforms offer strong customer support, though THERMS provides more accessible support for smaller companies, while Resolver offers enterprise-level 24/7 support with dedicated account management.
Q: Can both systems handle patrol officers and checkpoint verification? A: Yes, both systems support patrol management and checkpoint verification, though THERMS focuses specifically on security guard operations while Resolver integrates patrol management with broader enterprise security functions.
Q: How do reporting capabilities compare between the platforms? A: THERMS excels in client-facing reports with professional branding and custom templates, while Resolver provides comprehensive enterprise analytics and board-level reporting focused on internal risk management.
Q: Which system offers better real time decision making support? A: Resolver provides more sophisticated analytics and AI-enhanced decision support for enterprise environments, while THERMS focuses on real time operational efficiency for security guard management.
Q: Do both platforms support multiple office locations? A: Yes, both systems can manage operations across multiple locations, though THERMS emphasizes client transparency and cost efficiency while Resolver provides enterprise-level coordination and risk management.
Q: How do the systems help resolve issues in the field? A: THERMS provides immediate incident reporting and client communication tools to resolve issues quickly, while Resolver offers comprehensive investigation workflows and enterprise-level response coordination.
Q: What key features should managers prioritize when selecting software? A: Essential features include reliable mobile apps, real time GPS tracking, comprehensive reporting capabilities, and systems that enhance overall efficiency while supporting effective communication with clients and customers.
About This Comparison
This comparison is based on publicly available information from official websites, verified user reviews from Capterra and app stores, and direct analysis of platform features and pricing. We strive to provide unbiased, accurate information to help you make the best decision for your security operations.
Disclaimer: Features and pricing may change. We recommend verifying current information directly with both THERMS and Resolver before making your final decision. This comparison is created from THERMS' perspective but aims to provide balanced, honest assessments to build trust and help prospects make informed decisions.