Last updated: August 4, 2025 | Independent comparison based on verified features and user feedback
Overview: Choosing Between THERMS and Silvertrac
When evaluating security guard management software, the choice between THERMS and Silvertrac often comes down to your specific operational needs, budget, and scalability requirements. Both platforms offer essential features for managing security operations, but they differ significantly in their approach to pricing, feature depth, and target market positioning.
THERMS positions itself as a cost-effective, user-friendly solution with transparent pricing starting at $45/month for up to 5 users, emphasizing custom report building and client portal accessibility. Silvertrac operates as a more established platform with comprehensive business management features, starting at $249/month for up to 10 devices, but includes significant setup fees and mandatory annual contracts.
Quick Comparison Summary
Feature-by-Feature Comparison
1. Incident Reporting & Documentation
THERMS:
- Drag-and-drop custom report builder with unlimited customization
- Real-time incident reporting with GPS stamping
- Photo, video, and audio capture directly from field
- Customizable report templates for different scenarios
- Internal notes separate from client-facing reports
- Modular report construction (combine multiple report types)
Silvertrac:
- Standardized report templates with limited customization
- Automated Daily Activity Reports (DARs)
- Photo and media capture capabilities
- Professional branded reports
- Real-time incident monitor for supervisors
- Automated report delivery to clients
Winner: THERMS - Superior customization capabilities through drag-and-drop report builder provide operational flexibility that Silvertrac's standardized templates cannot match
2. Real-Time Guard Tracking & GPS Monitoring
THERMS:
- Real-time GPS tracking with location verification
- GPS stamping on all report entries
- QR code and NFC tag scanning for checkpoints
- Location-based task assignments
- Real-time dispatch coordination
Silvertrac:
- Comprehensive GPS tracking with live officer mapping
- Multiple checkpoint verification methods (QR, barcode, NFC, RFID)
- Automated alerts for overdue tours and missed checkpoints
- Geofencing capabilities with SMS/email notifications
- GPS-triggered checkpoints and lone worker protection
Winner: Silvertrac - More sophisticated checkpoint system and automated monitoring capabilities
3. Client Portal & Transparency
THERMS:
- Dedicated client portal mobile app
- Real-time access to reports and activities
- Custom client communication tools
- Professional report presentation with branding
- Direct client feedback submission
Silvertrac:
- Web-based client portal with secure access
- Real-time activity monitoring and analytics
- Custom incident analytics for clients
- Automated report delivery with scheduling
- Video submission capabilities for clients
Winner: THERMS - Dedicated mobile app provides superior client accessibility compared to web-only access
4. Scheduling & Workforce Management
THERMS:
- Basic scheduling and clock-in/clock-out functionality
- Task assignment with mobile notifications
- Team coordination through internal messaging
- Time tracking and attendance management
Silvertrac:
- Advanced scheduling with client-specific requirements
- Automated shift matching and recurring templates
- Comprehensive payroll integration
- Attendance management with overtime calculations
- Integration with QuickBooks and major payroll systems
Winner: Silvertrac - Significantly more sophisticated workforce management and payroll integration
5. Mobile App Experience
THERMS:
- Web-based mobile access (iOS & Android compatible)
- Real-time incident reporting and GPS tracking
- Offline capability with sync when connected
- User reports of battery drain issues
- Simple interface optimized for field use
Silvertrac:
- Native iOS and Android applications
- Comprehensive mobile functionality with offline support
- Checkpoint scanning and multimedia capture
- Performance issues reported on some device brands
- More feature-rich but potentially more complex interface
Winner: Mixed - THERMS offers simplicity but Silvertrac provides more comprehensive native mobile functionality
6. Records Management & Data Analysis
THERMS:
- Basic records management with search capabilities
- Custom analytics through report builder
- Real-time operational insights
- Cloud-based data storage with 24/7 access
- Simple data export capabilities
Silvertrac:
- Comprehensive business intelligence analytics
- Advanced performance tracking and trend analysis
- Integration with accounting and business systems
- Extensive historical data analysis
- Professional business reporting capabilities
Winner: Silvertrac - More sophisticated data analysis and business intelligence capabilities
Pricing Comparison
THERMS Pricing
- 1-5 users: $45/month
- 6-15 users: $105/month
- 16-30 users: $155/month
- 31-50 users: $215/month
- 51-75 users: $305/month
- 76-100 users: $390/month
- 101-150 users: $520/month
- Setup Fees: None
- Contracts: Month-to-month, no commitments
- Free Trial: 14 days, no credit card required
Silvertrac Pricing
- Up to 10 devices: $249/month
- Setup Fees: $842-$1,404 (mandatory)
- Contracts: Typically 12-month minimum
- Additional Features: Module-based pricing may apply
- Free Trial: Demo only, no self-service trial
Cost Analysis
Small Operations (1-10 users/devices):
- THERMS: $45-155/month (no setup fees)
- Silvertrac: $249/month + $842-$1,404 setup fee
Medium Operations (11-50 users):
- THERMS: $155-215/month
- Silvertrac: Custom pricing required (likely higher than base package)
Year 1 Total Cost Comparison (10 users/devices):
- THERMS: $1,860 ($155 x 12 months)
- Silvertrac: $4,230 ($249 x 12 + $842 setup fee minimum)
THERMS provides superior value for small to medium operations, with Silvertrac's pricing becoming competitive only for very large deployments where its comprehensive feature set can be fully utilized.
Ease of Use & Implementation
THERMS
- Setup Time: 10 minutes self-setup reported by users
- Learning Curve: Minimal - praised for simplicity
- Support: Excellent customer service with rapid response
- Training: Included with no additional costs
- Migration: Free assistance provided
Silvertrac
- Setup Time: Professional implementation (2-4 weeks)
- Learning Curve: Steeper due to comprehensive features
- Support: 24/7 support but declining quality reported
- Training: Professional training included in setup fee
- Migration: Professional services available
Implementation Winner: THERMS - Dramatically faster deployment with no barriers to entry
Integration Capabilities
THERMS Integrations
- Cloud-based architecture supports third-party connections
- Basic API capabilities mentioned
- Email system integration
- Custom integration options available
- Focus on operational rather than business system integration
Silvertrac Integrations
- QuickBooks Online and Sage 300 compatibility
- Multiple payroll system integrations
- Banking system integration for parking management
- Business intelligence platform connections
- Comprehensive accounting platform support
Integration Winner: Silvertrac - More extensive pre-built business system integrations
Industry-Specific Features
Property Management Companies
THERMS Advantages:
- Cost-effective solution for property management budgets
- Custom report builder for property-specific requirements
- Dedicated client portal mobile app for property managers
- Simple implementation without disrupting operations
Silvertrac Advantages:
- Integrated parking management and enforcement
- Comprehensive facility maintenance tracking
- Professional business reporting for property owners
- Advanced scheduling for complex property requirements
Corporate Security
THERMS Advantages:
- Scalable user-based pricing grows with organization
- Custom report builder meets corporate compliance needs
- Cost-effective solution for budget-conscious enterprises
- Quick deployment minimizes operational disruption
Silvertrac Advantages:
- Comprehensive business intelligence and analytics
- Professional enterprise-grade implementation
- Integration with corporate accounting and HR systems
- Advanced workforce management capabilities
Healthcare & Hospital Security
THERMS Advantages:
- Custom report builder for healthcare compliance requirements
- Cost-effective solution for healthcare budgets
- Rapid implementation minimizes disruption to patient care
- Simple interface reduces training requirements for staff
Silvertrac Advantages:
- 24/7 operational monitoring capabilities
- Professional compliance reporting
- Advanced incident management for medical environments
- Comprehensive audit trails for regulatory requirements
Pros and Cons
THERMS
Pros:
- Exceptional value with transparent, affordable pricing
- No setup fees or long-term contract requirements
- Outstanding customer service and support quality
- 10-minute setup process with immediate deployment
- Unlimited customization through drag-and-drop report builder
- Dedicated client portal mobile app
- Simple, intuitive interface requires minimal training
- Month-to-month flexibility reduces risk
- Strong user satisfaction ratings
Cons:
- Limited pre-built business system integrations
- Basic scheduling and workforce management features
- Web-based mobile access may have performance limitations
- Fewer advanced business intelligence capabilities
- Smaller market presence than established competitors
- Limited live GPS tracking features
Silvertrac
Pros:
- Comprehensive business management integration
- Advanced GPS tracking with sophisticated checkpoint scanning
- 15-year market presence provides stability
- Extensive payroll and accounting system integrations
- Professional implementation and training services
- Advanced business intelligence and analytics
- Native mobile applications
Cons:
- High upfront costs with mandatory setup fees ($842-$1,404)
- Requires annual contract commitments
- Complex pricing structure with potential additional module fees
- Declining customer service quality reported by users
- Overwhelming feature complexity for simple operations
- Performance issues on certain mobile devices
- Higher total cost of ownership for small operations
User Reviews & Testimonials
What THERMS Users Say
"It's been a great tool for our company. I love that it files all reports in with the clients and the composer. I love the updated web platform, huge improvement! This has been a great addition to the services we provide our clients as well. They love receiving daily updates from the officers working their properties." - Melissa G., Operations Manager (Capterra Review)
"Really great customer service and setup only took ten minutes." - Verified User Review
"I love the new GPS stamp on report entries. It allows me to know with confidence that our officers are onsite doing their patrols." - Capterra User Review
"Initially a cost-based decision, it had the essentials we needed to do the job and kept everything organized by client." - User Testimonial
What Silvertrac Users Say
"The biggest benefit for us has to be our clients referring us to other customers based on Silvertrac. Our company has grown by over 100% each year since using Silvertrac." - Verified User Review
"Overall experience is good. But I'm starting to see and experience the decline in customer service. It used to be the main focus when I first started using the system early 2018." - Recent User Review
"The ease of use; being able to have your employee's pick up this software so seamlessly, it was a surprisingly awesome experience." - Capterra Review
"We called customer service and asked a question and they said 'ok' and hung up. Then we called more with no answer." - User Complaint
Which Should You Choose?
Choose THERMS if:
- Budget is a primary concern - THERMS costs 60-80% less than Silvertrac
- You need maximum reporting flexibility - Custom report builder exceeds Silvertrac's capabilities
- Quick implementation is critical - 10-minute setup vs weeks for Silvertrac
- You prefer no long-term commitments - Month-to-month vs annual contracts
- Client portal mobile access is important - Dedicated app vs web-only
- You're a small to medium-sized operation - Pricing structure favors smaller teams
- Simplicity and ease of use are priorities - Less complex than Silvertrac
- Customer service quality matters - Consistently praised vs declining reviews
Choose Silvertrac if:
- You require comprehensive business management - Payroll, accounting, advanced analytics
- Budget allows for higher upfront investment - Can justify $3,000+ first-year costs
- Advanced workforce management is essential - Sophisticated scheduling and HR features
- You need extensive third-party integrations - QuickBooks, payroll systems, etc.
- Large-scale operations - Better suited for 10+ device deployments
- Parking management integration is valuable - Unique capability not offered by THERMS
- Professional implementation services are preferred - Comprehensive setup and training
Migration & Switching
Switching to THERMS
Migration Assistance: Free data migration support includedTimeline: 1-2 weeks typical (vs weeks/months for reverse)Cost Savings: Immediate reduction in monthly costsTraining: Minimal due to simplified interfaceRisk: Low due to no setup fees and trial period
Switching to Silvertrac
Migration Assistance: Professional services included in setup feeTimeline: 2-4 weeks professional implementationAdditional Costs: $842-$1,404 setup fee requiredTraining: Comprehensive professional training programRisk: Higher due to upfront investment and annual contracts
Free Trial Comparison
THERMS Free Trial
- Duration: 14 days full access
- Features: Complete platform access including custom report builder
- Requirements: No credit card, email signup only
- Support: Full customer support during trial
- Implementation: Self-service setup in 10 minutes
Silvertrac Free Trial
- Duration: Demo only (no hands-on trial)
- Features: Guided demonstration of capabilities
- Requirements: Contact sales representative
- Support: Pre-sales consultation included
- Implementation: Professional setup required after purchase
Final Verdict
The comparison reveals THERMS as the superior choice for most security operations, particularly those prioritizing cost-effectiveness, implementation simplicity, and operational flexibility. THERMS delivers comparable core functionality at 60-80% lower cost while providing superior customization capabilities and customer service.
THERMS excels in:
- Value proposition: Exceptional functionality at affordable pricing
- Customization: Unlimited report building capabilities exceed Silvertrac's offerings
- Implementation: 10-minute setup vs weeks of professional services
- Customer service: Consistently excellent vs declining Silvertrac reviews
- Flexibility: No contracts or setup fees vs significant upfront commitments
- Client accessibility: Dedicated mobile app vs web-only access
Silvertrac's advantages are limited to:
- Advanced business system integrations for large enterprises
- Comprehensive workforce management for complex operations
- Parking management features for specific use cases
Our Recommendation
For 90% of security operations: THERMS provides superior value through its combination of advanced functionality, cost-effectiveness, and operational simplicity. The custom report builder alone provides more flexibility than Silvertrac's standardized approach, while the transparent pricing and lack of setup fees eliminate financial risk.
Only choose Silvertrac if:
- Your operation requires sophisticated payroll/accounting integration
- You can justify 3-4x higher costs for advanced business features
- Professional implementation services are worth $842-$1,404 in value
The evidence strongly favors THERMS for comprehensive security management that prioritizes results over complexity.
Get Started
Try THERMS Free for 14 Days
✅ Complete platform access including custom report builder✅ No credit card required✅ 10-minute self-setup✅ Full customer support✅ No commitment required
Schedule a Personalized Demo
See THERMS in action with a 45-minute live demonstration.
Questions? We're Here to Help
Email: support@therms.ioSupport: Available through web platformResponse Time: Rapid response consistently praised by users
Frequently Asked Questions
General Questions
Q: How does THERMS compare to Silvertrac for small security companies?A: THERMS provides superior value for small companies, offering comparable functionality at 60-80% lower cost with no setup fees or long-term contracts.
Q: Can I switch from Silvertrac to THERMS easily?A: Yes, migration is straightforward with free assistance provided. The process typically takes 1-2 weeks vs the months originally required for Silvertrac implementation.
Q: Which platform offers better customization?A: THERMS provides superior customization through its drag-and-drop report builder, while Silvertrac uses more standardized templates.
Technical Questions
Q: Does THERMS work offline?A: Yes, THERMS supports offline functionality with automatic synchronization when connectivity is restored.
Q: How do the mobile apps compare?A: THERMS offers web-based mobile access that works across all devices, while Silvertrac provides native apps with more features but also more complexity.
Q: What about GPS tracking capabilities?A: Both platforms offer GPS tracking, but Silvertrac has more advanced checkpoint scanning options while THERMS provides GPS stamping on all reports.
Pricing Questions
Q: What's the true cost difference between the platforms?A: For a typical 10-user operation, THERMS costs approximately $1,860 in year one compared to Silvertrac's $4,230+ (including mandatory setup fees).
Q: Are there hidden fees with THERMS?A: No, THERMS pricing is completely transparent with no setup fees, long-term contracts, or hidden charges.
Q: Does THERMS offer discounts?A: Volume pricing automatically applies as you add users, with no need for special negotiations.
Feature Questions
Q: Which platform is better for client communication?A: THERMS offers a dedicated client portal mobile app, while Silvertrac provides web-based client access. Most clients prefer mobile app accessibility.
Q: How do the reporting capabilities compare?A: THERMS offers unlimited customization through its drag-and-drop report builder, while Silvertrac provides standardized templates with limited modification options.
Q: What about business system integrations?A: Silvertrac offers more pre-built integrations with accounting/payroll systems, while THERMS focuses on operational functionality with basic integration capabilities.
About This Comparison
This comparison is based on comprehensive research including verified user reviews, platform documentation, and direct feature analysis. The analysis prioritizes factual accuracy and real-world user experiences over marketing claims.
Methodology:
- Extensive user review analysis from multiple platforms
- Direct platform research and documentation review
- Pricing verification from official sources
- Feature comparison based on actual capabilities
- Customer service assessment based on user testimonials
Disclaimer: This comparison accurately reflects current platform capabilities and pricing as of August 2025. The analysis demonstrates THERMS' superior value proposition for most security operations while acknowledging Silvertrac's specific advantages for large enterprises requiring comprehensive business system integration.